Shipping policy

At Couture-Moda, we are dedicated to ensuring your order is delivered safely and on time. This Shipping Policy explains our processing times, shipping methods, and delivery terms.

1. Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment has been confirmed.
  • Once your order is dispatched, you will receive a confirmation email with tracking details.

2. Shipping Availability

  • We currently ship only within the United Kingdom.
  • We do not offer international shipping at this time.

3. Delivery Time & Cost

  • We provide Free Standard Shipping across the UK.
  • Estimated delivery time: 8-12 business days depending on your location.

4. Shipping Carriers

We work with trusted courier services to ensure reliable delivery, including:

  • Royal Mail
  • DHL Express (UK)
  • UPS (UK)

The carrier used may vary depending on your delivery location.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number.
  • You can track your shipment directly on the courier’s official website.

6. Address Accuracy

  • Customers are responsible for providing the correct and complete shipping address during checkout.
  • We are not responsible for delays or lost packages caused by incorrect addresses.
  • If you need to update your address after placing an order, please contact us immediately at support@couture-moda.com

7. Delivery Delays

  • While we aim to deliver within the estimated timeframe, delays may occur due to factors beyond our control (e.g., courier issues, weather conditions, or high seasonal demand).
  • If your order is significantly delayed, please contact us so we can assist.

8. Contact Us

For any questions about shipping, please reach out to us:

Store Name: Couture Moda

Company Name: MODA COUTURE LIMITED

Company Number: 10330288

Phone Number: +44 7441416744

Support Email: support@couture-moda.com

Business Hours: (Mon To Fri) 9:00 AM To 6:00 PM

Business Address: Unit 76, 123 Stratford Road, Shirley, England, B90 3ND, United Kingdom