Contact us

Email: support@couture-moda.com

F.A.Q: Frequently Asked Questions

Phone Number: +1 (267) 813-2883

Opening Hours:
Monday To Friday: 09:00AM-6:00PM

Contact us

How long do I have to make a return?
You have 30 days from the date you receive your item to request a return.

What condition does the item need to be in?

To be eligible, items must be in their original condition: unworn, unused, and in the original packaging. You will also be responsible for the return shipping cost.

How do I start the return process?
To begin, please email us first. We will then send you all the necessary instructions.

Can I return sale items?
Yes, sale items can be returned for store credit and exchanges. Gift cards cannot be returned.

Can I cancel my order after placing it?
You can cancel your order within 4 hours of purchase. After that, we are unable to cancel due to our fast processing times.

How to track my order?
You can track you order here: Order Tracking Page

How long until my order is shipped?
We take 1-3 business days to process and perform a quality check on your order before it's dispatched.

When will I receive my order?
Once shipped, the estimated delivery time is 8-12 business days. You will receive a shipping confirmation email with a tracking number as soon as it's on its way.

How much does shipping cost?
We are happy to offer Free Shipping on all orders.

What if my order is delayed?
While most packages arrive on time, unexpected delays due to customs or local couriers can sometimes occur. Please use the tracking number from your confirmation email for the latest updates. We appreciate your patience!