Privacy policy

Couture-Moda (“we”, “us”, “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, share and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.

2. Information We Collect

We may collect the following types of data:

  • Identity and Contact Information: such as your name, address (billing & shipping), phone number, email address.
  • Order & Payment Information: items ordered, payment method, transaction history, shipping details. Note: payment details (e.g. card number) are handled by secure third-party payment processors.
  • Technical Information: IP address, device/browser type, operating system, cookies and similar technologies, usage data (pages you view, how long, etc.).
  • Communications: messages or emails you send to us, including support requests, feedback.

3. How We Use Your Information

We use your information for purposes including:

  • To process and fulfill your orders (shipping, delivery, returns).
  • To communicate with you about your order, updates, customer service inquiries.
  • To improve our website, services, features, user experience.
  • To send promotional messages or marketing offers (only if you have opted in or given consent).
  • To comply with legal obligations, regulatory requirements, fraud prevention, and for security.

4. Sharing & Disclosure of Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: payment processors, shipping/courier services, IT support, analytics providers.
  • Legal Authorities: if required by law, regulation, court order.
  • Business Transfers: if our business merges, is sold or reorganized, your information may be transferred in that transaction under privacy protections.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes set out in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements.

6. Security Measures

We take appropriate technical and organizational measures to safeguard your personal data, protect it from unauthorized access, disclosure, alteration, or destruction. Sensitive data (like payment info) is processed via secure third-party payment processors.

7. Your Rights

Depending on where you live, you may have the following rights:

  • To access the personal data we hold about you.
  • To request correction of inaccurate or incomplete data.
  • To request deletion of your personal data, to the extent permitted by law.
  • To object to or restrict certain processing of your data.
  • To withdraw consent at any time where processing is based on consent.
  • To opt out of marketing communications.

To exercise any of these rights, contact us at support@couture-moda.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure the website functions correctly.
  • Improve user experience.
  • Analyze website usage to enhance services.
  • Deliver targeted advertising, only if you consent.

You can manage or disable cookies via your browser settings, though this may affect how parts of the site work.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will update the “Last Updated” date above. We encourage you to review this policy periodically. If we make significant changes, we will provide notice via our website or email (if you have subscribed).

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, you may contact us:

Store Name: Couture Moda

Company Name: MODA COUTURE LIMITED

Company Number: 10330288

Phone Number: +44 7441416744

Support Email: support@couture-moda.com

Business Hours: (Mon To Fri) 9:00 AM To 6:00 PM

Business Address: Unit 76, 123 Stratford Road, Shirley, England, B90 3ND, United Kingdom