Frequently Asked Questions
What types of footwear does Couture-Moda offer?
Couture-Moda specializes in a curated selection of stylish and comfortable footwear, including orthopedic walking shoes. These shoes are designed to provide all-day support and alleviate foot fatigue, catering to both aesthetic and functional needs.
How can I ensure the right fit when ordering shoes?
To ensure the right fit, we recommend measuring your foot length and comparing it to our size chart available on the product pages. Additionally, consider the specific design of the shoe, as some styles may fit differently due to their construction.
What is the return policy for items purchased from Couture-Moda?
At Couture-Moda, you have 30 days from the date of delivery to request a return for unused and unwashed items in their original packaging. Items that show signs of wear or damage are not eligible for return.
How long does it take to process an order?
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment confirmation. Once dispatched, you will receive a confirmation email with tracking details.
What shipping options are available for my order?
Couture-Moda currently offers free standard shipping across the United Kingdom. The estimated delivery time is between 8-12 business days, depending on your location.
Can I exchange an item for a different size or color?
Yes, exchanges are available for items of different size, color, or style. To initiate an exchange, follow the return process and indicate the item you would like as a replacement.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
How can I contact customer support for further inquiries?
You can reach our customer support team via email at support@couture-moda.com. Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM.