Refund policy

 

At Couture-Moda, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and refund process within the United Kingdom.

1. Return Eligibility

  • You have 30 days from the date of delivery to request a return.
  • Items must be:
  • Unused, unwashed, and in the same condition as received.
  • In their original packaging with all tags and labels attached.
  • Items that show signs of wear, damage, or alterations are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale or clearance items (if marked as “final sale”)
  • Personal care items (for hygiene reasons)

3. Return Process

  1. Contact our customer support team at support@couture-moda.com within 30 days of delivery to initiate a return.
  2. Our team will provide you with return instructions and the return address.
  3. Pack your item securely and send it back to us.

4. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item is defective or you received the wrong item.
  • We recommend using a trackable shipping service to ensure safe delivery.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 business days.
  • Shipping charges (if any) are non-refundable.

6. Exchanges

  • Exchanges are available for items of different size, color, or style.
  • To exchange, follow the return process and indicate the item you want as a replacement.
  • Once we receive the returned item, we will ship the replacement item at no additional shipping cost (UK only).

    7. Damaged or Incorrect Items

    • If you receive a damaged, defective, or incorrect item, please contact us immediately at support@couture-moda.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

    8. Contact Us

    For any questions about returns or refunds, please contact our support team:

    Store Name: Couture Moda

    Company Name: MODA COUTURE LIMITED

    Company Number: 10330288

    Phone Number: +44 7441416744

    Support Email: support@couture-moda.com

    Business Hours: (Mon To Fri) 9:00 AM To 6:00 PM

    Business Address: Unit 76, 123 Stratford Road, Shirley, England, B90 3ND, United Kingdom